Welcome to QServers

Congratulations on signing up for a shared web hosting account with us. If you're new to hosting, this article will help you get started.

Step 1: Determine Your Needs

Getting started with your web hosting account is not complicated. The first step is determine what you need to do.

Do you already have a web site or are you starting from scratch?
If you're starting from scratch, go to step 2 below.

If you just want to delete or over write the default activation (under construction) page, go to step 3 below.

Do you need to transfer your web site from a previous host? If so, QServers can help you with that, simply open a support ticket from your client area and title it "Domain Transfer Request" with the following details in it:

  • Your domain name
  • Your domain transfer secret OR EPP Key
  • Your current host IP
  • Your CPanel username
  • Your CPanel password

Once the hosting migration process is completed you will be notified and you can then proceed to step 2.

Step 2: Change Your DNS

In order to get your web site working, you must change your name servers. This is an easy, but necessary step you must follow to get started.

If you registered your domain name with QServers during signup, we have taken care of this step for you. Move on to step 3.

If you have registered your domain name with another company, you can try to find the name servers option under your domain management control panel and remove the listed name servers and replace it with ours ( name servers of your account will be in the web space details mail sent to your after order activation).

Once your DNS changes have been made, it takes roughly 24-48 hours for your web site to start resolving to QServers's servers. To avoid downtime during the move, please read our moving page. If it takes longer than two days for your web site to start working, please contact our support team.

Step 3: Uploading Your Web Site

You can begin uploading to your account now by using an FTP Client or cPanel's File Manager.

If you are using an FTP client, put in your site's IP address under the "FTP address" field. Use the cpanel username and password sent to you in your welcome email. FTP always runs on Port 21.

Once your FTP is connected, go into the "public_html" folder and begin uploading your site. To replace the default place holder page, you must upload an index.html in all lowercase lettering or delete the page and replace it with your own index page.

Please note that by default, you do not have an email address setup with QServers. You will need to configure this yourself in cPanel (link below).

Step 4: Note These Useful Links

Step 5: Get More From Your Hosting Account

Now that you have a hosting account with QServers, you view our most common knowledge base tips and tutorials:

Step 6: Get Help

QServers is here 24/7/365 in case you ever have any questions. Our team of customer service representatives, server administrators, and sales professionals staff our Ikeja, Lagos office at all times.

Looking for immediate answers? Check out our informative knowledge base. It has over 100 articles that address commonly asked questions and issues, including useful tutorials of some of our most popular features.

When to use chat support:

Chat is a great method to use if you're looking for quick answers to simple questions and problems. Our chat technicians are more than happy to help you troubleshoot and understand issues relating to email, your control panel, FTP, etc. They can also help you with many sales and billing questions and explain most QServers policies and procedures.

When to use ticket support:

If you feel your issue is more complicated and more technical than an average question, we suggest that you email our support team at support@qservers.net.

Immediately after you email our support team, you will receive an email confirming we have received your email and that the issue has been placed in our 24/7 support queue. If you do not receive this email, we did not receive your support ticket.

Our best administrators work in our ticket system all the time. It is the best place to go to get your complicated issues resolved in a timely manner.

We do have a few suggestions for using our ticket system, though:

  • Only submit one ticket per issue. If you submit multiple tickets for the same issue, it actually slows down the support process.
  • Always be sure to include your primary domain name, username, and as much detail as possible.
  • If a login or URL is needed to duplicate the problem, please include that as well. The more detail you provide to our administrators, the faster they can resolve your issue.

When to use phone support:

We are available 8am - 5pm working days over the phone. Our phone support representatives can address most of your basic issues and concerns. The most complicated issues will require a support ticket to be submitted.

Step 7: Manage Your Billing

You will be billed automatically for your web hosting on the appropriate date after your purchase was completed. If your bill is not paid in a timely manner, your service may be interrupted.

If you wish to cancel, upgrade, update information, get SSL certificates, IP addresses, or anything else related to billing, please go to our orders page. This web site lists all the information needed to proceed with those orders and steps.

To manage your billing, including to update your support tickets, view invoices, change your primary email address, etc., please go to your Client Area on our website.

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